You will receive a confirmation email or text message depending on the information you provided. This will contain an order number which can be used as a reference, any problems or you're still not sure please call 0300 373 2442 Monday to Friday 9am-5pm. Or contact the team oncustomerservices@crowberrywood.com.

Our Helmsley boutique is open 7 days a week, from 9am until 5pm.

Our Darlington store opens from 10am until 4pm, Monday to Friday.

Yes we do. Although unfortunately we cannot cover any additional export charges at the checkout, you will be responsible for all additional charges at customs. For all international enquiries please email the team and we can discuss the best optionscustomerservices@crowberrywood.com.

When placing an order with Crowberry Wood we aim to dispatch within 2 working days please be aware that during flash sales or busy holiday periods this time frame may change. We are happy to arrange express delivery or store collection, please call 0300 373 2442 to arrange.

Ordering online is a difficult business and we can't get it right all the time at Crowberry Wood we understand this so we offer a no quibble refund on items bought within 14 days of purchase, you then can choose whether you would like to try a different size, have a refund or credit a voucher with us which then you have 12 months to spend in any of our retail stores or online. All returns must be emailed to