TERMS OF SERVICE

 OVERVIEW

This website is owned and operated by Crowberry Wood. Throughout the site, the terms "we," "us," and "our" refer to Crowberry Wood. By accessing this website, including all information, tools, and services available, you, the user, agree to be bound by all terms, conditions, policies, and notices stated here.

By visiting our website or making a purchase, you agree to be bound by these Terms of Service and any additional terms, conditions, and policies that are referenced via hyperlinks and become part of these Terms of Service. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

Welcome to our online store. Accessing or making a purchase through our website signifies your acceptance of the following terms and conditions. These terms govern how you use the store, browse, purchase products, or otherwise interact with the site. Please read these terms and conditions carefully before using our online store.

• Products and Services

All products and services available on our site are subject to availability. We may modify, withdraw, or limit any product or service at our discretion and with or without notice.

• Pricing and Payment

Prices for our goods are quoted in the currency shown on the site. We have tried to ensure that any pricing information given is accurate. Errors can occur, however. If a mistake is found, we will let you know and give you the option of continuing at the right price or cancelling your order. Payments must be made via the secure methods offered on our checkout page.

• Confirmation of Your Order

When you order, you will receive an email confirmation. This is just a confirmation that we have received your order and not an acceptance of your purchase. We have the right to accept or reject any order.

• Shipping and Delivery

We will dispatch your orders within the promised timeframe.

Shipping costs and delivery estimates are provided at checkout and depend on the destination. In case of any delays or shipping-related issues, we are not responsible but shall assist in resolving concerns related to the shipment.

• Returns and Refunds

We want you to be completely satisfied with your purchase. If not, you may return within the specified return period eligible items. Please refer to our return policy for more information regarding how to process returns and request refunds.

• Account Security

You shall keep your account details, including your login information, confidential. If you suspect unauthorized use of your account, you agree to immediately notify us. You shall not use our products for any illegal or unauthorized purposes and also shall not violate any law in your jurisdiction (including but not limited to copyright laws) while using our services. You shall not send any viruses, worms, or destructive code. Any violation or breach of these terms will lead to the immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

Your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and 

(b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not liable for any inaccuracies, incompleteness, or outdated information on this site. This material is provided for general informational purposes only and is not a substitute for advice from any more accurate, complete, or timely source. Any reliance on the material on this site is done solely at your own risk. This site may include historical information that is not current and is given merely for reference purposes. We reserve the right to alter the content of this site at any time but have no obligation to update any information. You agree to monitor any changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change at any time without prior notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://www.crowberrywood.com/pages/return-policy

We have made every effort to display the colors and images of our products as accurately as possible in the store.  

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may limit or cancel the quantities purchased per person, household, or order at our sole discretion. These restrictions may apply to orders made under the same customer account, using the same credit card, or with the same billing and/or shipping address. We will try to notify you of any changes or cancellations at the e-mail and/or billing address/phone number given for your order. We also reserve the right to limit or cancel orders that appear to be placed by dealers, resellers, or distributors, at our discretion.

You agree to provide accurate, complete, and current purchase and account information for all transactions made at our store. This includes promptly updating your account details, such as your email address, credit card information, and expiration dates, so we can process your transactions without issues and contact you when necessary.

For additional information, please refer to our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may grant you a license to access third-party Tools, which we neither control nor monitor. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of the optional tools available through this site is made at your own risk and discretion. You should ensure that you are aware of and approve the terms upon which tools are made available by the applicable third-party provider(s).

We may also, from time to time, offer new Services and/or features through the website (including, without limitation, the release of new tools and resources). Any new features and/or Services shall be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or Services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You grant permission for us to edit, copy, publish, distribute, translate, and more - without charge or compensation to you - any materials we request or that you provide to us, such as entries to contests or prizes, or that you send to us in any other medium (e.g., email, postal mail, etc.), so long as it concerns creative ideas, suggestions, proposals, plans, or information generally (collectively, 'comments'). We are under no obligation to: (1) maintain any comments in confidence, (2) pay compensation if we make use of your comments, or (3) respond to any comments.

We reserve the right but are not obligated, to monitor, edit, or remove content that we determine, at our sole discretion, is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

By submitting comments, you warrant that they do not violate any third-party rights, including but not limited to, copyright, trademark, privacy, personality, or other proprietary rights. Your comments must also not contain libellous, abusive, or obscene content and must not contain any viruses or other malware that may cause damage to the Service or any other website.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of your comments. You are solely responsible for the accuracy and content of your comments. We accept no responsibility and assume no liability for comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here:

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, our site or the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We retain the right to rectify any errors, omissions, or inaccuracies and to alter add to, or delete any information on or cancel orders if any detail of the Service or on any associated website turns out to be wrong—it may do this without prior notice and following orders which you have in some cases already placed.

We are under no obligation to update, amend, or clarify information contained in the Service or on any related website, including pricing details, except as required by law. Any date for updating or refreshing the information included in the Service or on a related website should not be construed as indicating that all information has been updated or revised.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, death) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.me, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Crowberry Wood, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Crowberry Wood and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
However, if, at our discretion, you fail to meet any term or condition that the Terms of Service set up and that we suspect is not compliant then we may cancel this contract upon notice at any time for any reason without notice; however, after such date or termination, you shall pay all amounts accrued up through and including the date of termination. We also may limit or entirely deny your access to our Services, in whole or in part, at our discretion.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not waive that right or provision. These Terms of Service, together with any policies or operating rules we have posted on this site or corresponding to the Service, constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or concurrent agreements, communications, or proposals, whether oral or in writing, between you and us (including any earlier versions of the Terms of Service). Any ambiguity in interpreting these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed under the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can see the latest version of the Terms of Service at any time on this page. We may update, modify, or replace any part of these Terms of Service at our sole discretion by posting the updated information on our website. You are responsible for checking our website periodically for any changes. By continuing to use or access our website or Services after any changes to these Terms of Service have been posted, you signify your acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at help@crowberrywood.com.
Our contact information is posted below:

help@crowberrywood.com
0300 373 2442

Crowberry Wood 2024 LTD 14 Castlegate, Helmsley, North Yorkshire YO62 5AB

Phone Number 03003732442
BUSINESS REGISTRATION NUMBER 15863571
VAT NUMBER GB 474591557